Frequently Asked Questions

We appreciate when our customers spread the word about Flame Lily Swim Squad! If you refer a friend who books a lesson with us, both you and your friend will receive a 10% discount on your next lesson.

To take part, your friend will simply need to mention your name in the “Referred By” section on the booking form when they sign up for their first lesson. The 10% discount will apply once the lesson is booked.

Thank you for helping our swim community grow!

Since we only offer private lessons and don't have our own pool, we can't offer free trials. However, we are happy for you to book one lesson, without having to commit to regular lessons. This needs to be paid in advance of the lesson.

We keep payments simple and flexible. You can pay monthly in advance for that month's lessons, or spread the cost of a year's worth of lessons over 12 monthly payments. 

There is a minimum 10 lesson commitment and 4 weeks' notice if you need to stop. Payments are made by bank transfer within 7 days of the invoice date. If a payment is late, we may need to pause your lessons until it's sorted - but we'll always try to help first.

Once you enrol as a term time member, you must attend at least 10 lessons. If you decide to withdraw after that, you must notify us one month in advance. Your final bill may be slightly higher, if you are on Payment Option B, as we will need to ensure that you have paid enough to cover the full cost of the lessons you have taken since your sign up/auto-renewal date.

Refunds are not available for lesson bundles or short-term course enrolments, except in exceptional circumstances. 

If we cancel a lesson, you'll be credited for the cancelled lesson.  

We can't offer credits for holidays or single lessons missed due to illness or conflicting commitments, but we'll do our best to rearrange the lesson during the same week or the week after - however, there are no guarantees.  

If you need to miss multiple classes due to the same illness, you'll be credited for the number of lessons that you will have to miss. But we need to know in advance for this to apply. If you tell us after any missed lessons, we can only credit future missed lessons related to this illness.

Alternatively, if a sibling or relative wants to use those lessons while you cannot, we can accept a swap but we will need to be informed in advance to ensure that everything is in order for a safe lesson. Due to our 1-on-1 lessons, we need to be strict about this policy.

Each term, you'll be automatically enrolled into the next term with the same session times that you booked when you joined us, unless you have handed in your notice or you outgrow the pool. If you need to change session times but want to remain with us, then please let us know as soon as you know that you need this change.

Large group classes can make it hard for teachers to give each child the attention they need, but a 1-2-1 ratio ensures your child gets the individual care they deserve. And because lessons take place in a private pool, you can photograph those swimming milestones without worrying about getting anyone else's permission.

Should you have a private pool and wish for me to travel to your location for private lessons, please contact me to arrange a suitable schedule. For ongoing weekly lessons, these would need to be scheduled during weekday afternoons or early evenings. The cost of lessons stays the same, but scheduling is more flexible, as long as you provide 24 hours' notice for any adjustments. Should any changes occur within that 24-hour window, a £10 fee will apply or at most a £15 fee if I have already driven to the location.

Our SEND provision is limited due to pool restrictions and the areas I'm qualified to teach in. There's no hoist and it's not wheelchair friendly. If you reach out and explain your needs, we can discuss whether I'd be a suitable teacher. If I can't help, I'll happily recommend other swim schools.